Refund policy

Jumbo’s Happiness Promise

At Jumbo Jumble, we want every gift to arrive safely and bring a smile.

If something isn’t right with your order, please contact our team and we’ll do our best to make it right.

Eligible Returns or Replacements

Items may be eligible for return or replacement if:

- The item arrived damaged
- The wrong item was received
- The item is defective

Contact Us Within 14 Days

Please contact us within 14 days of delivery and include:

- Order number
- Brief explanation of the issue
- Photos of the issue, if applicable

Non-Returnable Items

For food safety reasons, opened food products cannot be returned.

Gift boxes that have been opened or consumed may not be eligible for return unless the item arrived damaged, defective, or incorrect.

Refund Processing

Approved refunds will be processed back to the original payment method within 5–7 business days.

Need Help?

Please contact Jumbo’s Friends through our Contact page or email us at wholebasketcustomer@gmail.com.